Segovia Half Day Afternoon Tour from Madrid with Alcazar Admission

First of all the bus left the meeting place 35 minutes late, with no explanation. It was a rainy day so that may have played into it, but no explanation was given. When we arrived in Segovia our guide (Maria) gave us 15 minutes to use facilities or get something to eat, since she was hungry and had to get something to eat. Then we were told at the end of visit we would get another 20 minutes to shop,etc. The castle was beautiful and the history very interesting. When the castle visit ended Maria, said, "now we head back to the bus" she then bolted in a fast speed walk back to the bus, leaving the people trailing behind a few blocks. It was a very long walk, up and down hills. She did not seem concerned about the ability of her clients to make this high speed walk back. My husband has back trouble and cannot walk very fast. He is not elderly, just has back problems and had a difficult time keeping up. After we finally made it to the bus, there were several people still trailing behind. Of course, we never did get our 20 minutes shopping time, nor did she mention it again or why it was cut off. There was definitely some kind of problem with this tour or the company, We were very rushed and I don't think it was worth the price we had to pay.

The bus was supposed be air conditioned. It was an hour and a 1/2 journey with outside temperatures of 103ﾟ and humidity of 76%. The air conditioner did not work on the bus and the company did absolutely nothing to rectify the problem. There was another tour bus available but they made no effort to accommodate us on the other bus. They did not even arrange enough time for us to get bottled water in order to cool ourselves down. The tour was extremely rushed. The tour guide spoke very little English and did most of the tour in Spanish. To be honest, less than 10% of the tour was in English where most of us had no idea what the relevance or significance of the different sites were. The tour guide was very abrasive and unfriendly. I would avoid this tour with this company.

They need to spend a little more time in the city, there was no time to eat the suckling pig which is the specialty there. The guide, Susana, was professional and knowledgeable and pleasant.