London Harry Potter-Rundgang

Our tour guide was a no show. Tried reaching the company via phone and email but to no avail. No notice from thier company or communication whatsoever. Tried calling thier emergency #, no one answered thier phones. Horrible and no communication. 17 of us waited for our tour guide. Wasted out time and money. Use another company for sure. So disappointed all around.

Despite a big group and epic crowds, our tour guide managed our group really well, we could hear him at all times and he made sure everyone was included in the tour. Fun props and photo ops... he even encouraged us to abandons the scheduled tour when Prince Harry happened to drive by... twice!! He even gave us great general tour advice. Thank you Alan!

Our guide knew a ton of information, and she was extremely enthusiastic about what she was telling us. The only problem was that she was late for the tour. We were requested to arrive 10 minutes early, and she didn't arrive until 10 minutes later.

It appears that Best Tours London rely on good staff. And today we had a new relieving staff member. They should have cancelled the tour! The guy didn't know much about Harry Potter (could not remember names like Diagon Alley or Deatheaters), did not know London, and did not know how to be a guide. We were offered free tickets next time.. but we are from Australia, so no chance of getting back there. Don't take the risk, go with a different company.

The guide was there 5 minutes late and Viator don’t have any number for you to call to sort this out. I replied to the SMS they sent with the word ‘help’ as instructed but no one answered. I don’t recommend to buy this tour with them but rather directly online as Viator didn’t provided any help when needed!

Our tour guide, John from Edinburgh, arrived 10 minutes before our tour, right on time and waited a few of minutes for a couple who were late. Then we were off! The tour was fun, including sites seen in Harry Potter movies. Well, sights in the movies, but a bit changed here and there. I'm sorry we didn't get into Diagon Alley and Gringott's Bank, but we were really close, seeing the the outside of the bank and the oldest wizarding shop in London! John is informed, informative, articulate, funny, careful and stocked with tablet scenes of the movies which he showed us as we went around to the different sites. A fun tour for Potter fans, and the best tour I've been on for any reason. Thanks, John!

Although Valerie was personable and knowledgeable we were extremely disappointed with this tour. Based on the reviews and the video that I watched about the tour we were under the impression that we would be riding on the Thames, of which we did not. This tour was somewhat informative, however with the amount of people that were booked in the tour it was extremely difficult to hear Valerie when she was speaking. I would have rated lower, however we did get to see some things we would not have on our own, so therefore we feel as this rating is adequate.